Returns & Exchanges

Refund Rules Only Apply to Online Purchases and our Instore Policies are Different

We will refund most items provided they are returned complete, unused and in their original packaging with all appropriate labels and tags intact within 14 days of receipt. Cosmetics and Pierced Jewellery items cannot be returned due to current Health and Hygiene Regulations.
Please ensure your returns form is completed in full and any supporting information written on a separate sheet of paper and enclosed in the parcel.
It is the customer’s responsibility to ensure that all items being returned back to us are adequately packaged and labelled. Post your parcel to: Thinesh Jewellers & Textiles, Returns Department,276 Lewisham highstreet, Lewisham, SE13 6JZ, United Kingdom. You can return your goods via a Post Office using second class recorded delivery for parcels less than 1kg in weight, thereafter first class recorded, or as advised by the Post Office.
Should you wish to use a courier service to return your item/s back to us, you will need to address your parcel to: Thinesh Jewellers & Textiles, Returns Department,276 Lewisham highstreet, Lewisham, SE13 6JZ, United Kingdom. where it will then be transferred to our warehouse.
International returns can be made from your local post office or courier company, should you need help or advice regarding this please email us at tjt.inquiries@gmail.com
Please ensure that you retain the postage receipt and obtain adequate insurance to cover the value of the returned goods. As we cannot accept any liability of items until they have been received in full by our offices.
We are unable to provide a free returns service, and therefore all return postage costs are to be covered by the customer. If you return an item to us outside of the terms and conditions of our return policy and your statutory rights do not apply we may not refund you.
Refunds are processed within 14 days of receipt of any returns, and can only be issued via the original payment method. If there is an issue where a refund has not been received please inform our customer care via email  at tjt.inquiries@gmail.com
During peak periods such as Sales or Festive periods, processing returns and refunds may be slightly delayed.